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Customer satisfaction is our highest priority. If you are not satisfied with your order, we will gladly accept your return or exchange within 28 days from the date of purchase.
*We offer Free Shipping and Returns when you spend £40 or over (only in the UK ). If you qualify for free returns and would like to return your item please contact us through email and we will send you tracked return label. Please send us the item using the provided prepaid returns label within 7-14 days. *
To request a refund or to exchange an item at Freespirits is a super easy, 3 step process. please follow the instructions below:
Taxes and duties on international orders and returns
All applicable customs and import duties and fees, taxes and any other charges and fees are the responsibility of the customer (even if you refuse any shipments upon delivery). If you order items for delivery outside the United Kingdom, they may be opened and inspected by customs authorities and may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.
If you need more assistance with delivery and returns please contact us at firstname.lastname@example.org