Free Shipping on all UK orders !

FAQs

Shipping

Do you ship internationally?

Of course, we do! We are happy to ship to you anywhere in the world.  For more information, please check out Shipping & Delivery.

Our international shipping rates include shipping with tracking information and tracking code will be provided to you once your order has been processed, so you can check the delivery status is anytime. Because international delivery may take longer than the estimated delivery time, and it's easier when you can track the delivery status of your order.

How long does it take to receive my order?

UK Delivery

Delivery Method

Delivery Time

Cost

UK Standard Delivery 

3 to 5 business days

FREE

UK Tracked & Signed  Delivery 

2 to 3 business days

£2.90

UK Next Day Delivery

1 to 2 business days

£6.99

 

International Delivery

Country

Weight

Delivery Time

Cost

Europe

0.0kg -1.0 kg

5 to 10 business days

£9.99

North America

0.0kg to 0.5kg

5 to 10 business days

£9.99

North America

0.5kg to 1.0 kg

5 to 10 business days

£11.99

Rest of the World

0.0kg to 0.5kg

7 to 14 business days

£9.99

Rest of the World

0.5kg to 1.0 kg

7 to14 business days

£11.99

 

Please note that these are estimates and the actual delivery time might vary due to reasons out of our control, especially in cases caused by weather conditions or customs delay.

How can I track my order status?

If you have chosen shipping with tracking, you will receive an email with the tracking information once we ship your order or you can follow your order status by signing into your account. You will find one of the following statuses: Payment Accepted, Preparation in Progress, or Shipped. If you have a question about your tracking information or delivery status, contact us and we'll look it up for you.

Payment

What payment methods do you accept?

We accept payments via all major credit and debit cards which includes Visa, MasterCard, American Express, Apple Pay and we also accept payments through PayPal

Returns & Exchanges

How can I return an item?

Returns and exchanges are very easy! If you would like to return or exchange an item please follow the steps bellow or refer to our Returns Policy.

 To return or exchange an item, please follow the instructions below:

  1. Contact us and mention your order reference and the item(s) you would like to return or exchange.
  2. Send the items in the original packaging with the original invoice.

 

Can I return a used item?

Unfortunately, we cannot accept any returned item that has already been used. All the returns have to be in original packages and labels, and it must be in unused condition. We reserve the right to refuse the refund or exchange if the item is not in unused condition.

A really quick and easy way to make sure the new dress/top fits well is to measure a nice fitting dress/top of your own at home to compare measurements.

Can I send someone a gift?

Of course! Simply indicate the delivery address at the checkout process so that we can send the gift on your behalf. We will include a delivery slip without the price information inside the package. We can also include a personal note on your behalf (don't forget to tell us in the comment field what to write :)

Please note that, if you are paying with PayPal, the billing and delivery address have to be in the same country as the PayPal account. That's a PayPal restriction that we have to follow. In case the billing and delivery address are in different countries, you can simply note this detail in the comment box at checkout (you may state the delivery address is the same as billing address). Leave the preferred delivery address in the comment box, and we will ship to the address mentioned in the comment box instead.

Account

Do I need to create an account in order to buy?

Nope. You can checkout as a guest without creating an account.

However, if you already bought from us before and are planning to buy from us in the future (which we hope is the case :), it is worth creating an account, so that you can have your shipping details pre-filled and jump straight to the final step of the checkout.

Products

What if the product I want to order is out of stock?

When a product is out of stock and you really want it you can contact us by email at contact@freespiritsfashion.com  and we can try to restock that product. However, there is no certainty that we will be able to get that product back in stock.

I saw something I really like on your boutique, but I could not find it anymore. What should I do?

We are constantly updating our merchandise. It is possible that we have already removed the item from our catalogue. Please email us and we will look it up for you.

General FAQ

Why should I sign up for the newsletter?

You will be added to our VIP list and will be among the first to know the news! Once you sign up, you will receive info on our most popular new arrivals, free coupons, discounts, DIY tutorials, behind-the-scene stories, and other interesting information that is relevant to you. We are doing our best to make our newsletter interesting and useful for you. We promise to never spam you, and you'll always be able to unsubscribe at any time.

Why should I write a product review?

We are always thriving to provide best products and services. We really appreciate you taking your time and sharing your opinions on the products purchased from us. Thank you! When you write a product review it helps us to know which products and styles are most loved by our customers and what you thought about our services. This will help us to make sure that we know bringing the styles that are most loved by our customers, It also helps us to know what we are doing great and where we need improvement. Your reviews will help other customers to know more about the products. It will also be a great way to help us improve our product offers, which will make customers just like you happier. Please note that you can only write reviews for products you purchased

I love my new purchase, how can I share my style/photo with others?

Send us the photo to contact@freespritsfashion.com or, if you are on Instagram, then simply tag us with @freespiritsfashion and #freespiritsfashion. We will make sure your gorgeous look will be included on our instagram and on our website.  

I've got some feedback for you. Where should I send it?

We would love to hear from you. Please contact us by email contact@freespiritsfashion.com or chat online with us. We really appreciate your feedback and we make sure that all feedback is taken seriously and will let you know as soon as changes have been implemented. We are looking forward to hearing from you. Thank you!

I have some other questions that were not listed here. What should I do?

You can contact us or chat with our online customer care. We are happy to hear from you!